24-hour, toll-free, confidential support for people in distress. Prevention and crisis resources for you or your loved ones.
The 988 Lifeline national performance network data includes contacts (calls, chats, and texts).
988 Lifeline Routed Network Contacts (Excludes VCL*): 577,707
| Calls | Chats | Texts | Total | |
|---|---|---|---|---|
| Routed* | 387,604 | 83,473 | 106,630 | 577,707 |
| Answered | 343,386 (89%) |
68,592 (82%) |
102,854 (96%) |
514,832 (89%) |
| Abandoned | 44,218 (11%) |
14,881 (18%) |
3,776 (4%) |
62,875 (11%) |
| Average Speed of Answer (ASA) | 00:00:34 | 00:01:59 | 00:04:01 | 00:01:27 |
| Average Contact Time | 00:13:46 | 00:28:27 | 00:47:23 | 00:22:26 |
*Additional detail concerning VCL calls is only available from the U.S. Department of Veterans Affairs (VA)